Refund & Dispute Policy

Blockchain transactions are irreversible, so a refund is technically a new outgoing transaction. The procedure and conditions for customer refunds are defined by the merchant in their public offer.

If you are a customer seeking a refund, contact the merchant you paid. The merchant decides on the refund and initiates it from their balance. The Service executes properly documented merchant instructions.

Payments sent to a wrong address, on a wrong network, or with a wrong amount are reviewed case by case. Contact the manager on Telegram: @crypto_payments_manager — provide the transaction hash and details. Recovery is not always possible; network fees are non-refundable.

Disputes over settlements and fees are resolved in the order set by the contract: negotiations first, then the agreed dispute-resolution mechanism. [TODO: specify procedure and review timelines]

This material is for informational purposes only and does not constitute legal advice.