Complaints Procedure

Send your complaint to the manager on Telegram: @crypto_payments_manager. Describe the issue, include payment details where relevant, and leave a contact for the reply. [TODO: add an email for formal complaints]

We acknowledge receipt of your complaint and provide an answer or interim status within a reasonable time. [TODO: specify exact review timelines after support sign-off]

If the response does not resolve your issue, you may request escalation to management. Disputes not settled through the complaints procedure are resolved in accordance with the Terms of Service and applicable law.

This material is for informational purposes only and does not constitute legal advice.